Refund Not Received 16 Days Later!

Is there anyway to not give any star at all?

In October, I purchased a Blender which arrived faulty. After a long back and forth the blender was returned and the vendor processed my return and handed over the refund process to ZeroPay.

Nov 25th I receive the successful refund email asking me how I’d want it processed. I responded the next day, the 26th with my bank confirmation letter - no response/acknowledgement of receipt. 5th Dec I followed up - nothing. 9th Dec I followed up aswell. No response, no refund. 16 days have passed on what was supposed to be 5-7day waiting period.

PS: They sent the refund email before the last payment so I was unsure to pay. But I ended up paying the very next day. Did they not charge R125 for late payment aswell?? On a blender I don’t have?? Refund I have not received?? They sure did!

PayJustNow is easier and more efficient, plus the stores are more reliable too