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Zamokuhle N
1 reviews | Active since Mar 2024
05 Mar 2024, 12:03
Refund
I'm very dissaponted with the manner they handled my problem I app**** for credit and I was issued and I bought online from kloppers within a day I got a call to say why my address is not the same I then asked the same what do you mean because I'm from Durban does it mean I can't relocate which I found it strange. Kloppers sent me an email to say they have refunded me through zero pay it's been a week now waiting for my money to be refunded it's been from pillar to strength I would like to advice someone who wants to use their services to be very careful these people don't even care about customers
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Replies (3)
ZeroPay's replyOfficial
05 Mar 2024, 13:30Hi Zamokuhle
Thanks for getting in touch and bringing this to our attention!
Your enquiry has been escalated to the necessary department to address with the utmost urgency. One of our customer care agents will contact you directly to confirm that you refund should reflect on your side this week. A refund was logged on your account after communication between you and our team on 29/02.
We do sincerely apologise for this inconvenience.
King regards,
The ZeroPay team
Thanks for getting in touch and bringing this to our attention!
Your enquiry has been escalated to the necessary department to address with the utmost urgency. One of our customer care agents will contact you directly to confirm that you refund should reflect on your side this week. A refund was logged on your account after communication between you and our team on 29/02.
We do sincerely apologise for this inconvenience.
King regards,
The ZeroPay team
ZeroPay's reply05 Mar 2024, 13:30
Official
Hi Zamokuhle
Thanks for getting in touch and bringing this to our attention!
Your enquiry has been escalated to the necessary department to address with the utmost urgency. One of our customer care agents will contact you directly to confirm that you refund should reflect on your side this week. A refund was logged on your account after communication between you and our team on 29/02.
We do sincerely apologise for this inconvenience.
King regards,
The ZeroPay team
Thanks for getting in touch and bringing this to our attention!
Your enquiry has been escalated to the necessary department to address with the utmost urgency. One of our customer care agents will contact you directly to confirm that you refund should reflect on your side this week. A refund was logged on your account after communication between you and our team on 29/02.
We do sincerely apologise for this inconvenience.
King regards,
The ZeroPay team
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Zamokuhle N's updateReviewer Update
05 Mar 2024, 15:19I tried to communicate with them through emails they don't respond to all my emails as I don't have money to call them
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Zamokuhle N's update05 Mar 2024, 15:19
Reviewer Update
I tried to communicate with them through emails they don't respond to all my emails as I don't have money to call them
ZeroPay's replyOfficial
05 Mar 2024, 16:26Hi Zamokuhle
Thank you for letting us know, I have passed this on to the relevant team to take note of your email communication. They will first try reach you telephonically.
Kind regards,
The ZeroPay Team
Thank you for letting us know, I have passed this on to the relevant team to take note of your email communication. They will first try reach you telephonically.
Kind regards,
The ZeroPay Team
ZeroPay's reply05 Mar 2024, 16:26
Official
Hi Zamokuhle
Thank you for letting us know, I have passed this on to the relevant team to take note of your email communication. They will first try reach you telephonically.
Kind regards,
The ZeroPay Team
Thank you for letting us know, I have passed this on to the relevant team to take note of your email communication. They will first try reach you telephonically.
Kind regards,
The ZeroPay Team