1 reviews | Active since Sept 2023
Missing Refund
ZeroPay honestly deserves a -1 rating. I opted for a credit amount and then had it cancelled before the order was sent to the store . I called DecorFurn and they have successfully canceled the order on their end as well. The end of February, ZeroPay deducted an amount for my cancelled order . Since then I’ve been calling in and Jason advised that he would investigate this and get back to me. It’s been a month now and I still have not heard anything about my refund. A second amount has been deducted once again the end of March. I’m still waiting on my refund. I’ve been calling them, using my airtime when ZeroPay is supposed to call me to resolve this issue. I’m disgusted in the horrific service I was provided with and I do not recommend anybody to make use of ZeroPay. I’ve been sending emails and nobody has gotten back to me with regards to a response or my money. Should this not be sorted, I will be taking this further because they are just wasting my time
Thank you for getting in touch and for bringing this to our attention.
Your enquiry has been sent to our team who will liaise with Decofurn as your order might have been cancelled, but no reversal was processed on your ZeroPay account. While we understand your frustration, we can unfortunately only process a refund to you once the reversal for the cancelled order reflects on your account.
We will investigate this and contact you should we require further information regarding the cancelled order to get your account sorted.
Kind regards,
The ZeroPay Team
Thank you for getting in touch and for bringing this to our attention.
Your enquiry has been sent to our team who will liaise with Decofurn as your order might have been cancelled, but no reversal was processed on your ZeroPay account. While we understand your frustration, we can unfortunately only process a refund to you once the reversal for the cancelled order reflects on your account.
We will investigate this and contact you should we require further information regarding the cancelled order to get your account sorted.
Kind regards,
The ZeroPay Team
We have investigated and liaised with Decofurn regarding your enquiry.
You are not due a refund - when you cancelled your order with Decofurn, you opted for a Decofurn Gift Card which was used to purchase a new item. The value of the new item was more than the gift card value which is why the short fall was processed as an additional transaction on your ZeroPay account by Decofurn to cover the new order.
Should you have any questions or further clarity, please do not hesitate to contact us! Have a lovely day further.
Kind regards,
The ZeroPay Team
We have investigated and liaised with Decofurn regarding your enquiry.
You are not due a refund - when you cancelled your order with Decofurn, you opted for a Decofurn Gift Card which was used to purchase a new item. The value of the new item was more than the gift card value which is why the short fall was processed as an additional transaction on your ZeroPay account by Decofurn to cover the new order.
Should you have any questions or further clarity, please do not hesitate to contact us! Have a lovely day further.
Kind regards,
The ZeroPay Team