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ZM
Zainurah M

1 reviews | Active since Feb 2022

29 Sept 2023, 22:40

A service **** abusing late fees

I purchased an item only and after investigating found that I was charged twice for late paymentfees, this was shocking as my payments were all on time.

I have emailed and have supporting documents to back myself up. I plan on taking this further as no service should operate and charge late fees where they are not due.

0
Replies (3)
ZeroPay
ZeroPay's reply02 Oct 2023, 10:04
Official
Hi Zainurah 

Thanks for getting in touch.  

A late payment fee is charged when payment is missed on the collection run by ZeroPay. 
Customers are reminded in advance that payment is due and unfortunately if payment is not successful, the late fee will be allocated. 
We're sorry that you've had this experience with us, we value having you as a customer.  
Kind regards,The ZeroPay Team 

Best regards,

ZM
Zainurah M's update02 Oct 2023, 10:08
Reviewer Update
Hi Team,

I have received the notification that the payment failed and made the payment the same day as the due date.

I have a technical issue with my card due to a OTP that is required whenever a payment goes off.

I would understand if the payment was late but the amount was paid the same day.

I have raised this with your department and hope to have answers soon!
ZeroPay
ZeroPay's reply02 Oct 2023, 13:56
Official
Hi Zainurah 

Thanks for the information! 
We will follow-up with the relevant team to supply you with feedback. 

Kind regards,The ZeroPay Team 

Best regards,