Zero Debt Bad Customer Services and no feedback

I have joined Zero Debt 14 September 2017. Ever since that day Zero Debt feedback and customer services are not good.

The Company statement on the website states that they go the extra mile under number 2: "Our entire team will be at your disposal and will go the extra mile to look after your interests. Whether it is protecting your assets, answering your questions or dealing with your credit providers, we’re ready to fight for you! And believe us, we’re really good at it"

There are no communication, Feedback and assistance from Zero Debt when you query your account and the progress of the court dates.

I am paying for 8 months now and to date no confirmed court date from Zero Debt. The quote that I accepted and payed from 1 October 2018 till 23 May 2018 need to increase as per Willem the office manager by R1 359,96.

Willem the Office Manager will not phone you and explain the issues or challenges phased to date, he would rather mail you back give you 3 ultimatums that force you to pay more money.

Extremely bad service and bad attitude from the management. I am really grieved in the customer service of Zero Debt.