Worst Service

I signed up for a debt review program with the organisation and during the sign up process they were very prompt in their response whenever I sent them e-mails. They would respond to my e-mails within 30 of me sending them. I had a challenge in March23 where I skipped a payment due to unforseen circumstances where I shared with them all the correspondence that led to a skipped payment and requested that they provide me with available options that I had to try and keep my account up to date. I sent this request on 30March23 and many other follow ups were sent to her and to date I have not received assistance. Earlier this week I made a proposal to increase my instalment by a further R1000.00 that would be used to cover the overdue balance and once again, my request was ignored. A consultant who is responsible for my account is Vialante Vass. Also bare in mind that all this happen after the counselor has received their service fee. If I knew that this is how they conduct their business, I would have gone with a different counselor. I am very disappointed but it's lesson learnt.

Regards