Removal from debt review

I have registered with zerodebt from 2016. I have paid up all me debtors directly and hold paid up letters with me. I have contacted debt review and supposed to be assisted by a lady called kaylen. Who so far has not been helping me with anything. She has been sending me from pillar to post asking me to get credit reports. This is been going back and forth since last year September 2020.i tried again to contact her yesterday i was told that she in on lunch and she would be given a message to contact me.none what so ever! Today i tried calling again i was told that she is on leave. All i am asking from this lady is for her to remove me from the debt review. And so far i do not seem to be getting any sort of assistance. Will hellopeter please assist me.