Poor service and refund

It is with regret that I write this review about Zero debt. It is the worst experience I have had and the service I have received has been nothing but unsatisfactory to say the least. I feel that I was signed into an agreement in a rush. I was with a previous debt counseling company however I had cancelled before anything happened however I was kept on debt review. I paid my creditors where I could. I app**** for debt review with Zero debt however the transfer was still in progress but they expected me to pay them before I even got onto their books and before they could send receive a response from my creditos on whether the accept the offer or not. Zero debt did not keep me updated with what was happening yet they expect payment before they received the transfer. I'm not sure if this is part of your process. I requested to cancel the whole agreement as I did not pay them due to the transfer process delaying which they never made me aware that that needed to take place first. I want my money back so I can make alternative arrangements with my creditors however the consultant Tambu Sakutukwa keeps giving me the run around demanding that I pay them 2 instalments worth of arrears. She persuaded me to stay and that going forward I would pay the reduced instalments but now keeps changing and saying I should pay as they are not paying my creditors and saying it's a long process. I've had enough. I what my money back so I can cut ties with Zedodebt. I don't understand why they are keeping my money. I don't care if they keep me under debt counseling. I would rather make arrangements with my credits. I will lose my house and vehicle because of this mess