Pathetic service , don't care attitude

I am very disgusted at the service I receive from Zero Debt. I went to Zero Debt as I had found myself in a difficult position and just needed some assistance financially. Initially the lady I spoke to was Rochelle I explained that I need help for a few months and then plan on paying off all my accounts. She said no problem . When you ready just let us know . So i paid the payment set for me for about 5 months and then started making bulk payments the first of R100000 and then R10 000 my debt was about R180 000, So they supposedly settled some of my accounts but I have seen No proof . Just emails saying hat they have done it but Im concerned that they have not settled any of my accounts. I have been requesting settlement letters for the past 3 months to prove that these accounts have been paid off and get no response or they tell me that the turnaround time is 14 days however I don't receive any response. I would like to pay off the balance of what I owe but how can I when they don't provide with proof that my accounts are being paid off. I feel disappointed and angry and cheated with Zero debt . Are they there to help us or do they just want to prolong the debt so they can make their fees out of it. I have sent numerous emails and warned that I would log a complaint however you have not taken me serious. So please for the final request may I have my settlement letters showing accounts paid , the latest statement showing my balance!!!!