Non-Transparent

I joined Zero Debt in April 2020 with the hope of seeking financial freedom. I have never skipped an instalment. I paid diligently and upon looking at my monthly statements I noticed that the allocation of funds were minimal. There were some months outstanding balances were higher than previous months which led me to believe that the funds were not allocated, and I have been charged interest over what I am already paying. I called through today only to be told that all depends on the individual dealing with the account, if they have updated the portal or not. I find this alarming, as I thought this is an automated process and not dependent on a person.

I was also under the impression that a creditor should not be calling you to chase up funds as this is managed by Zero Debt. I was called on a few occasions by Absa vehicle finance stating that I am in arrears. I have lost faith in this company as the statements do not reflect the true balances. I have no other option but to refer the matter to the financial ombudsman