MM
Mpho M

1 reviews | Active since Oct 2009

01 Mar 2017, 01:42

Lack of customer service

<p>I have app**** for debt review in 2016 with zero debt and have completed paying off my creditors. I am now looking for a letter to show that I do not owe any creditor, all the zero debt consultants have gone awol on me. Never use this company they are unprofessional.</p>

0
Replies (3)
Zero Debt
Zero Debt's reply01 Mar 2017, 15:00
Official

Good Day,

I acknowledge receipt of your complaint for which we thank you as it is only through constructive feedback from our clients that we can identify and improve in areas that need our urgent attention.

Please be advised that an agent will contact you shortly for urgent rectification in regards to the matter.

MM
Mpho M's update08 Mar 2017, 13:45
Reviewer Update

Hi, I still have not been contacted nor a clearance letter issued. How long does one need to wait for a clearance letter and to be removed from debt review?

Zero Debt
Zero Debt's reply18 Oct 2017, 15:08
Official

Good day

I am appointed a the new manager at Zero Debt and it is my mission to rectify and resolve all negative experience that the consumer might have endured. Kindly give me the opportunity to personally investigate your situation.

Please send me an e-mail at *** with you ID number in the subject line and your contact number.

Let us both strive to change this negative review into a positive one.