NB
NAZIA B
1 reviews | Active since Aug 2014
04 Mar 2026, 20:11
Elizabeth is a star ,
I would like to thank Elizabeth for always being helpfull, answering my calls and emails at all times . NOXEE on the other hand can learn a thing or 2 from her . She was extremely rude and very unprofessional when replying to my questions about a termination letter from the bank , she replies to emails days later ,doesn't return calls or answer when called. Im very disappointed in the manner she addressed me when everyone else at Debt Zero had been kind and helpful. Its disappointing to be treated badly when u are stressed.
Helpful (0)
Replies (3)0
Replies (3)
Zero Debt's replyOfficial
05 Mar 2026, 08:11Thank you ****a for taking the time to share your feedback. We truly appreciate your kind words about Elizabeth and are pleased to hear that she has been helpful and responsive in assisting you. At the same time, we are very concerned to hear about your experience with Noxolo. Providing respectful, professional support - especially when clients are already under financial stress - is extremely important to us. Your feedback does not reflect the standard of service we aim to provide. Please accept our sincere apologies for the frustration this has caused. We take matters like this seriously. Thank you again for bringing this to our attention. Your feedback helps us improve the service we provide to all our clients. Please email *** should you want a senior team member to assist you and ensure your concerns are properly resolved. The Zero Debt Team.
Zero Debt's reply05 Mar 2026, 08:11
Official
Thank you ****a for taking the time to share your feedback. We truly appreciate your kind words about Elizabeth and are pleased to hear that she has been helpful and responsive in assisting you. At the same time, we are very concerned to hear about your experience with Noxolo. Providing respectful, professional support - especially when clients are already under financial stress - is extremely important to us. Your feedback does not reflect the standard of service we aim to provide. Please accept our sincere apologies for the frustration this has caused. We take matters like this seriously. Thank you again for bringing this to our attention. Your feedback helps us improve the service we provide to all our clients. Please email *** should you want a senior team member to assist you and ensure your concerns are properly resolved. The Zero Debt Team.
NB
NAZIA B's updateReviewer Update
05 Mar 2026, 11:45Thank you for the feedback much appreciated, Noxolo has called and apologized for the misunderstanding of the WhatsApp message. I really appreciate the call and update on the status of the current query. 🙌 looking forward to working with her 😀
NB
NAZIA B's update05 Mar 2026, 11:45
Reviewer Update
Thank you for the feedback much appreciated, Noxolo has called and apologized for the misunderstanding of the WhatsApp message. I really appreciate the call and update on the status of the current query. 🙌 looking forward to working with her 😀
Zero Debt's replyOfficial
05 Mar 2026, 11:51Thank you ****a for the feedback. The Zero Debt Team.
Zero Debt's reply05 Mar 2026, 11:51
Official
Thank you ****a for the feedback. The Zero Debt Team.