1 reviews | Active since May 2017
Bad Service
This is jus a copy and paste as I cannot type the same story. I have written a review to ABSA and this also speaks to Zerodebt. So it's bad service from both parties
It is with regret to write this as the service I have received from ABSA bank debt review as well as Zerobebt has been nothing but short of shocking. I am currently unemployed and dependent on my investment payouts however the company has been going through a rough patch and haven't been paid for the past 2 months. I requested Zerodebt for 3 months payment relief so I can get back on my feet as well as wait for the company to sort itself out or find a way to start earning an income. I sent all the documents as evidence to Zerodebt who failed to forward all the documents to you and rep**** to the lady by the name Hailey asking her the reason why she didn't send all the documents I sent her after ABSA declined my application due to lack of sufficient documents. She never rep**** to me until she received a letter from ABSA terminations. Again I requested a recon for my ABSA homeloan for certain period however your consultants sent me statements in batches or refer me to the ABSA app which I don't use as I don't bank with ABSA. So to me these consultants were to lazy to assist me. I notice that my bond balance has increased in the past 3-4 years and need to know the reason for this! I require this information and need someone of higher authority to assist because your consultants are useless and don't know how to read with understanding. I also need a recon for my vehicle finance. I don't know how Zerobebt works and what they have been paying to you. I paid off my personal loan and they increased the bond and vehicle installments. Why was this done if they are there to help me pay less on my instalments as I cannot afford to pay the full instalments? I am considering on taking this to the Consumer Protection act as I feel there is something ***** going on. It happened with my vehicle account as I was told I was in arrears only to get a recon and find out that I was actually in credit. I need that reconciliation breakdown from inception date with Zerodebt to date. I requested the relief in March already and Zerodebt ignore me and I had to follow up with them before they actually came back to me. I even forwarded the documents they failed to send to you but then ABSA ignored me as well. I have all my proof on my end
We take note of your review and we understand your situation.
For the record: The debt review process can only be successful if you make all your payments as per the approved payment proposal. ABSA Bank declined your request due to missed payments. ZeroDebt is not at fault in this situation.
We will contact you personally to discuss this matter.
Kind Regards
ZeroDebt Management
We take note of your review and we understand your situation.
For the record: The debt review process can only be successful if you make all your payments as per the approved payment proposal. ABSA Bank declined your request due to missed payments. ZeroDebt is not at fault in this situation.
We will contact you personally to discuss this matter.
Kind Regards
ZeroDebt Management
My payments were up to date when I requested payment relief. The reason for that decline was not because i missed payments. That is not what the letter states. Your people don't respond to customers requests and I had to make follow ups. So I don't understand why you say you are not at fault. Your people failed to send ABSA all the supporting documents that I sent you! That us the reason why I am in this situation. All i sense here is sabotage just so you people can get your monthly service fee. You don't care about the consumer. I requested time. Not I am no longer able to pay. But you failed me dismally! All you are doing is trying not to take responsibility. However I will wait for your call. This is not the first time i receive bad service from Zerobebt. I have all my evidence of what i was requested from Zerobebt and that you failed to send all supporting documents to ABSA. ABSA stated that there was not enough supporting documents. Not because of missed payments. You people are being dishonest. I will keep this on record!
My payments were up to date when I requested payment relief. The reason for that decline was not because i missed payments. That is not what the letter states. Your people don't respond to customers requests and I had to make follow ups. So I don't understand why you say you are not at fault. Your people failed to send ABSA all the supporting documents that I sent you! That us the reason why I am in this situation. All i sense here is sabotage just so you people can get your monthly service fee. You don't care about the consumer. I requested time. Not I am no longer able to pay. But you failed me dismally! All you are doing is trying not to take responsibility. However I will wait for your call. This is not the first time i receive bad service from Zerobebt. I have all my evidence of what i was requested from Zerobebt and that you failed to send all supporting documents to ABSA. ABSA stated that there was not enough supporting documents. Not because of missed payments. You people are being dishonest. I will keep this on record!