Bad service

I have been subjected to a useless consultant who was tasked to look after my account because they advertise that they can assist you to get out of debt. needless to say she has failed to do I constantly have to call her for updates and when I do call she doesn't know what's happening on my account. then she promises to call back and never does.ive asked numerous time about very important information about my accounts and she delays in responding or doesn't at all. because of her poor service im being dragged to court by creditors over things that ZERO DEBT has failed to do and uphold their promise. I've since asked to speak to the manger and guess what he is just the same, I logged a call days ago and he hasn't called back ,I've picked up the phone and left messages he hasn't called back ,I've even sent him emails and he doesn't bother to respond. I wish I could take legal action against them, I just don't know how. The people in question are Tambu Sakutukwa and 'Willem van Eeden'