Poor Service

I am very disappointed with the service delivery of Zero Appliances. For 46 years this was a company that I stood by and there products. But recently when I wanted to send my stove in for repairs and service. I was told to bring the stove in myself. That after I was told the transport cost will be R275 per trip and a basic services of R120 which I was willing to pay in advance due to the fact that I do not have a bakkie to transport the stove . I agreed to the preliminary billing cost and was willing to pay it up front. I also knew that the company is only coming to Pretoria once a week. Also I had no problem with that or with the fact that there might be extra costs should there be extra parts needed. No communication took place further to send me and invoice for the above mentioned billing costs or to ask for my address to arrange pick. A week later I made a follow up only to be told again I must bring it in myself. Zero if this is the way you are going to treat your clients then you just lost one