*********** Service From ZenJu Day Spa

<p>Upon arriving at ZenJu Day Spa with my partner at 2.40pm for a 3pm Spa treatment, (requested to come 15 minutes earlier) we were asked to pay for our treatment upfront. I found this a bit strange, however, I payed for the treatments in full. We were asked to sit in the foyer and wait for ZenJu staff to come and collect us for our treatments at 3pm. Eventually at 3.30, after waiting almost an hour with no one from JenZu Spa collecting us or communicating that there MAY be a delay, I returned to the front desk in the hope to have the payment reversed from the card machine used to pay for the treatments, that we did not receive and that we no longer wanted! The lady who took payment from us was nowhere to be found. We were then expected to wait even longer for someone to contact the manager of the Spa who mentioned that she was not coming to do the card reversal as she was nowhere near the Spa.</p> <p> </p> <p>After sending her my banking details to do an EFT transfer that she agreed to do the same day, it is day 3 and I have still not heard anything from Jenni stating she has made the transfer. </p> <p> </p> <p>I am deeply disappointed with this level of service - or lack thereof. I would recommend that if you're looking for a Spa treatment delivered in a timeously, efficient manner, ZenJu Day Spa is not where you will find this!</p> <p> </p>