Unfair insurance claim feedback - Zenith insurance

<p>I am Lillian Parkies and i had a 3rd party claim with Zenith insurance where Mr Marshall, bumped my car on stationery in Sandton, he was on the phone and he couldnt hear the hooter notifying him of the danger. He then gve my son his details and insurance details to claim for the repair of my car (Polo Vivo 1.6, CY14DWGP). I then contacted his insurance and i was given a list of documents to submit and the following day i recieved feedback from the attorneys that they have assessed my claim and they said both parties were to be blamed so they will not pay me. I then requested the information used to get to the outcome as i dont understand how both parties can be blamed while my car was parking and only his car has reversed to my car, they then said if i contact their client they will sue me for harrassment of which i find it unfair and unprofessional as the case number was submitted with all required information and i even stated that we were given details of the insurance to submit a claim because Paul was aware that he damaged my car.</p> <p>I kindly request assistance as my car is now damaged and I cannot afford any legal assistant to intervene on this matter.</p> <p> </p> <p>Regards,</p> <p>Lillian</p>