Poor Communication and Poor service

<p>I have been trying to process a third party claim through Zenith Insure for approximately a month, all the while having to drive around with a broken head light. In this time I have tried to call them 14 times, Sylvia the consultant responsible for my claim hasn't once returned my call nor has she ever been able to come to the phone - 'apparently she is too busy to come to the phone' </p> <p>After sending through two sets of documents to validate my claim, I heard nothing I then spoke with management in the hope that I would get a response - I received an email requesting a certified copy of my ID, which I duly sent, I got an email acknowledging receipt of the certified ID; then nothing. I am at my wits end. I have given Zenith Insure due notice of my intention to post this complaint online in the hope that it would spark some action, regretfully it hasn't, hence the complaint.</p> <p> </p>