Zenfy

Zenfy are ****mers

I had a very disappointing experience with Zenfy. I cancelled my subscription after deciding that I no longer wanted to use the service. I was informed that I would receive a refund, and based on that assurance, I expected the matter to be resolved promptly. Unfortunately, despite agreeing to refund me, the refund was never processed. What made the experience even more frustrating was the lack of follow-through and communication. Once a company agrees that a refund is due, customers should not have to chase it. Instead, I was left waiting, wondering when—or if—I would ever receive my money. It is incredibly disappointing when a business makes a commitment to a customer and then fails to honour it. The issue is not only the outstanding refund but also the lack of accountability and customer service. If there was a delay, it should have been communicated clearly rather than leaving me in the dark. This experience has left me with very little confidence in Zenfy. A company's integrity is measured by how it treats its customers after they have cancelled, and in my experience, the promises made regarding my refund were not followed through. I hope Zenfy improves its customer service, communicates more transparently, and ensures that when refunds are approved, they are processed without unnecessary delays. Based on my experience, I cannot recommend the service.