Completely Shocked at the Way I Was Treated.

I'm not sure who is the lady answering your calls, but she really needs some phone etiquette lessons. I have been sitting without hot water for a week, received a text message saying you guys would call me today to make an appointment, and when I called to follow up, after spending my whole Saturday waiting for you, she flies off the handle. I'm 8 months pregnant, sick from showering in cold water, and she feels the need to shout at me for your companies incompetence. Sorry guys, I didn't realise that you're doing me a favour by fixing your geyser that you fitted in the brand new complex that is now not working in my unit, and two other units. If I could offer anyone advice, rather look elsewhere. It's not worth the stress and having to be treated like this. *PLEASE don't send out a text message to customers saying you will contact them and then you don't, that would probably be a good start.