Zelri Properties REFUSES to pay me my refund.

Zelri properties and they're staff have been giving me the runaround.

Just a quick summary of my interaction with them.

1. In October last year, I reported a window that was cracked and up until December it was not attended to. I kept on reminding them that my window was cracked and they kept on saying that they will send someone to check it.

9th of December the caretaker said I should leave my house keys as they will be coming to fix the window. I was then informed that they need to order the window because it was not in stock. So that's where it was left.

2. Mid month of November I called Zelri Properties to ask on the process of termination of my contract as I now had to relocate for work commitments. I was told that I have to serve a MONTH (1 MONTH) notice and I followed procedure and put forward my notice month end November, meaning I'd be vacating the premises month end December. This was then proceeded with an inspection with the care taker and that checklist was submitted.

After a month, I kept on asking for my deposit of R9500 and getting no feedback. I called the office non stop and I was eventually told to email a lady by the name of Lizette (sp). The response was that I would be getting R950 OUT OF R9500. Ridiculous.

3. The deductions on my deposit are ridiculous to say the least and the way Zelri Properties operates is very scrupulous and clearly it's a thing that they do, looking at all of the reviews here. After I complained about the deductions I tried setting up an appointment with Lizette via email because every time I called the office she was never available (weirdly enough).

We proceeded to set up and confirm for an appointment. I drove all they way to Pretoria only to get there and be told that she is actually in Johannesburg. No sense of respect for ones time.

4. If I do not get my deposit, I will have to take legal action. Which is already in the pipeline.