Very Poor Service with no feedback. Getting the run around with regards to my deposit and not keeping their promise

This is really now no. I moved out of the unit on the 01 Dec 2017 and was informed by the caretaker that the unit was in good order when I handed him the key and that my deposit would be refunded within a one week of which it did not happen. Then I received an email on the 12 Dec from ********** stating that the refund would take 14 working days of which it did not happen. I then received an email on the 21 Dec 2017 from Michelle Nel confirming that the refund would be made on the 22 Dec 2017 of which it did not happen. I have been calling the office number from the 02 Jan 2018 to this day with no repose. I then received a number from the caretaker to call Johnson on ********** 365 of which I did with no reply I send an sms on the 08 Jan 2018 to him advising him of this and he had not reply to this day.

To this day i have not received a call or email advise what the delay is.