Unprofessionalism at its best.

I moved out October 2019 from a 2 bedroom unit that I was renting from zelri properties-Villa Mia. The inspection was done and I handed over everything on the last day of October.

As I stayed a week in October while sorting out my moving. I knew that there would be an amount I would have to pay for that month. They did not even send me the statement for it until I called requesting that I settle any outstanding amount I have with them.

I gave Zelri properties the whole of November to sort out things from their side. December came I called them asking about my deposit refund-they told me they are waiting for invoices from contractors. Ok cool, the lady said I must call the following week as it should be sorted by then.

I called the following week as instructed. Nothing had changed and that they are still waiting for the contractors with the invoices. The following week would be that of Christmas, I made the lady aware - she reassured me that they will get to it and solve it as they are only closing for the public holidays and they are working on normal days.

Alright - now January comes, I call again now engaging with a lady called Amelia she is professional with the whole thing. She apologizes for the delay and for poor communication. I'm at ease now thinking that I will be refunded. Amelia asks me to call her back on the 20th of January saying that by then she would have a clear and directive answer for me. I call on the 20th Amelia is with a client in the boardroom - as per receptionist. I leave my details requesting a call back but nothing til today.

I call on the 22nd of January, Amelia again is in the boardroom with a client, Again I leave my details but no follow up call from them.

I call on the 28th of January and the receptionist says Amelia is no longer dealing with the refunds and that Lerato has taken over. I request to speak to Lerato and I'm told she's in the boardroom with a client. I leave my details and did not receive a call back.

Now frustrated and feeling undermined I call Zelri for the last time around the 3rd of February. Lerato still in the boardroom. I leave my details and no response til this day. Geez these people.

Now I'm so disgusted by the lack of professionalism from this company. They have no respect for people. They are utterly unprofessional.

The other thing is that on all my statements from them my deposit amount never changed. From the time they took over from Prime letting my deposit amount has always been the same. Now everyone knows that the deposit should be in an interest bearing account - gosh these people though.

So from 2019 October until today Zelri properties are unable to pay me back my rental deposit. They have failed dismally to communicate with me. They have successfully played the cat and mouse game with me-which I'm sick of now.