1 reviews | Active since Jan 2019
They don’t want to pay back my refund
I used to be a tenant in a complex that’s managed by Zelei properties (Fairway view, unit 137). I gave notice in November 2018 that I would leaving end of December. I moved out on the 29th of December 2018. The inspection was done by their caretaker and I was present there were defects on the unit. Since then I have been calling to find out when will I be getting my refund back and at first I was told they have a huge backlog. The next person I spoke to Mila, told me they processing my deposit that was about 2 weeks back. Now when I called again I am told a job card was released for repairs in the unit. I requested to see the report and I was promised I will get it to my surprise I am still waiting for it. These schemes that these guys are doing just prove that they are ******, and what’s sad is that this is my hard earned money which they don’t wanna refund back. People should not even look at the properties that are mas aged by them because they are ****** and not even reliable. I had a maintenance issue over December period I left before they could resolve it. I just wish the property owners could stop using this company because a lot of people want nothing to do with Zelri properties.
I trust that you are doing well?
Please note that a job card was issued for some repairs to be done in the unit. As soon as we have received the invoice for the repairs done, we will be able to refund any remaining amount to you. We have no problem in refunding any deposits, we just await the invoice for the repairs done.
I will send all the relevant inspections to you as well. Kindly forward your email address to me to enable me to forward the relevant documents to you.
As soon as we have received the invoice I will be communicating with you and giving feedback wrt the amount of the invoice & the remaining amount to be refunded.
Should you need any further information, kindly send me a email on *** or you can call me on ***. Alternatively send me your contact number & I will give you a call.
I trust that you are doing well?
Please note that a job card was issued for some repairs to be done in the unit. As soon as we have received the invoice for the repairs done, we will be able to refund any remaining amount to you. We have no problem in refunding any deposits, we just await the invoice for the repairs done.
I will send all the relevant inspections to you as well. Kindly forward your email address to me to enable me to forward the relevant documents to you.
As soon as we have received the invoice I will be communicating with you and giving feedback wrt the amount of the invoice & the remaining amount to be refunded.
Should you need any further information, kindly send me a email on *** or you can call me on ***. Alternatively send me your contact number & I will give you a call.