TB
Thato B

1 reviews | Active since Jul 2020

19 Jul 2020, 06:41

Thato

The worst agency I've ever came across. first they take months and months to pay back the deposit which should be paid within 21 days after leaving. For you to get it you have to call a nag them for your money for million time before they get back to you when they after trying so many time. They will just send you rip you off. They don't even sent an invoice of what was charged.

They are quick to take money from deposit but they can't pay for their mistakes.

Their water pipe bursted in one of the room which lead to my things being ruined they can't even pay for anything but they have the audacity to take the money that I don't even know what happened to the rest. But they can't pay for what they ruined for me.

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Replies (4)
TB
Thato B's update20 Jul 2020, 15:10
Reviewer Update
Never reply their email and always putting people on hold when they call.

ZELRI IS A **** OF AN AGENCY THEY ******* PEOPLE... NICE WHEN THEY WANT YOU TO RENT WITH THEM BUT THE WORST PEOPLE TO COME ACROSS WHEN YOU MOVE OUT
Zelri Properties
Zelri Properties's reply20 Jul 2020, 15:49
Official
Afternoon, we would love to solve the matter. Please send your nit nr & building name to enable me to assist you. 

TB
Thato B's update21 Jul 2020, 08:16
Reviewer Update
I've been sending emails with no reply. Fasser House 116 . I need a detailed report of what was invoiced. And also take in mind that most of the things in there got ruined from water pipe burst (which was not my doing didn't even happen in my flat). Since after the burst my personal belongings got ruined I would them to be paid also which is what was promised by the caretaker when he came to take pictures of anything damaged saying they going to claim from insurance( Mr Timothy)
Zelri Properties
Zelri Properties's reply21 Jul 2020, 10:49
Official
Morning, I have requested Madeleine to send all the info to you asap as requested. Please send me an email to *** for any further assistance.