Poor Service - No Deposit Refund 4 months post moving out

Absolutely disgusting service!!!!!

I moved out in June 2019 (mind you, this was after I was almost forced into renewing my lease), and almost 4 months later I am still waiting for my deposit. I have been sent from pillar to post with one story after the other... I have been told of repairs of stuff I even confirmed with the cater taker as being false and then after sending an email to dispute it as advised my Lizelle it's still not sorted. It's either a job card outstanding, no notes in my file, false information or the depositsa are being paid out today (the day I call). This is absolutely unfair especially after being a loyal tenant who paid all rent in time and gave in fair notice on vacating the flat. What steps should one then take? How is this fair!?