I got a lease on the 5th of July from a person named Poppy Hlatswayo after waiting for over a year and running after them to assist me and I was instructed to move in immediately

I got a lease on the 5th of July from a person named Poppy Hlatswayo after waiting for over a year and running after them to assist me and I was instructed to move in immediately. It had a months free rent promotion which I believe should apply when I move in on the 1st day of the month. I emailed them back to explain that I can’t move out where I am on the 5th of July because I need to serve a months notice. The agents are very non chalant and don’t care for their tenants. You have to always do the running after them and they don’t reply to emails. They are very non chalant, non responsive and unprofessional. This property is a government subsidy which I will still pay but the government should not be partnering with people like zelri properties who are not customer centric. This is very upsetting!