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Hope Q

1 reviews | Active since Jul 2019

04 Jul 2019, 17:11

********** service and rude staff ????

Zelri has the absolute worst customer service than any other company I've encountered. I have been waiting to sign my lease for the past 2 hours even though I had called in 2 days prior to make them aware I would be coming.. Their employees just walk past you and don't even greet, let alone offer assistance.. Their letting agent Portia is so rude, I don't know why she's in a field that requires her to work with people. They need training on customer service and to learn to be efficient.

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Replies (1)
Zelri Properties
Zelri Properties's reply04 Jul 2019, 17:14
Official
Afternoon, 

For which unit did you apply? I would like to rectify this, as this is not the way we treat our tenants. 
Regards,