Electricity Disconnected, No Assistance, and Being Sent Back and Forth

I was only informed about the iSmart electricity system in late February 2026, yet when I registered, my account was already in arrears by R1,296 dating back to February 2025.

I was never given access to the system before this, never received statements, and was never informed that I needed to monitor my electricity usage through this platform.

After raising this issue, I requested assistance from property management, only to be told to contact the service provider myself. To date, I have still not received proper assistance or clear answers.

My electricity remains disconnected while this matter is unresolved, which is completely unacceptable.

Based on similar complaints I am seeing here, this situation raises serious concerns about how accounts are being handled and communicated to tenants.

I urgently require:

Immediate restoration of electricity

A full explanation of the R1,296 charges

Proper assistance in resolving this matter

This lack of service and accountability is unacceptable.