1 reviews | Active since Apr 2015
Down right rude, *********** and deposits refunds are dragged
Appalling service, How this company is even still standing I do not understand, They have bad attitudes, Ignore emails never respond. By the thousands of complaints on hello peter Its gob smacking how they don't try to even upgrade their standards and service. I saw all the complaints on hello peter and decided to give them the benefit of the doubt. But everything you read about Zelri on hello peter is 100 % TRUTH. We moved out on the 29th of September and our lease states we will be refunded in 14 days so on Monday I called in and MILA said they don't work on weekends.And cant gain access to the unit??? So Fair enough by THURSDAY I am to receive my deposit but they want to tell me in 17days they have not gotten access to my unit 34 Logans view when we did the exit inspection on the 29th and handed in the keys??? If they have the keys why has nothing been done????And they have a cheek to tell me I am to sit and wait for a Invoice to receive my refund. I even drove to the unit last night and they honestly have done NOTHING in 17days not only is this delaying the owner in finding a tenant and his income now sitting at zil. And they just sit back and delay the process. We went out our way to clean and make sure that unit was in mint condition the most they need to replace is one toilet seat that broke we even left our dstv satellite as when we moved in there was no satellite, we also left dual dstv vision and brackets. A tenant can practically just move in they need to just replace toilet seat. But they have no desire to ensure its done. You telling me they are so down right laid back to not ensure to get tenants deposits refunded in due time according to what your lease states Zelri forgets tenants and ex tenants have rights to, And if I don't receive my deposit on Thursday I am going the legal route I refuse to be another victim to Zelri DEPOSITS ARE NOT YOUR MONIES. they are tenants. FIX THE UNIT AND PAY BACK THE MONEY.
As you know we have been communicating to you and your husband on email from the beginning of October 2018 wrt your refund. You were well informed about each step along the way of the refund. Your deposit has been refunded. None of the statements made in your post are true.
The reason why we were not able to refund your deposit direclty after you vacated the unit was due to the fact that you guys left TV stands moulded to the lounge & bedr wall and we had to remove them and get the walls painted for the new tenant to move in. These repairs were in actual fact done and the contractor was just waiting for the caretaker to sign off his job card before he submitted the invoice to us for payment. We have procedures that we follow with each and every refund we process,
What you left out to mention in the post was the actual fact why you were so unhappy about the refund not being processed quick enough was actually because you guys made a payment arrangement which you could not keep to and needed to use the deposit money to pay the outstanding debt.
We do refund deposits and there will always be an entry & exit inspection compared with one another. A invoice to show as proof for all repairs done in the unit & the remaining amount is always refunded to the tenants .
As mentioned above your refund was processed and the remaining amount paid into your bank account already.
Regards,
As you know we have been communicating to you and your husband on email from the beginning of October 2018 wrt your refund. You were well informed about each step along the way of the refund. Your deposit has been refunded. None of the statements made in your post are true.
The reason why we were not able to refund your deposit direclty after you vacated the unit was due to the fact that you guys left TV stands moulded to the lounge & bedr wall and we had to remove them and get the walls painted for the new tenant to move in. These repairs were in actual fact done and the contractor was just waiting for the caretaker to sign off his job card before he submitted the invoice to us for payment. We have procedures that we follow with each and every refund we process,
What you left out to mention in the post was the actual fact why you were so unhappy about the refund not being processed quick enough was actually because you guys made a payment arrangement which you could not keep to and needed to use the deposit money to pay the outstanding debt.
We do refund deposits and there will always be an entry & exit inspection compared with one another. A invoice to show as proof for all repairs done in the unit & the remaining amount is always refunded to the tenants .
As mentioned above your refund was processed and the remaining amount paid into your bank account already.
Regards,