Do not rent from Zelri, ******, ******, rude and ***********.

Deciding to sign up a lease with Zelri has to be one of the biggest mistake my husband and I had ever made. From the *********** stuff who call themselves managers(Neli, Victor and Lizelle who I assume is in a management position) to be specific. Moving into the new apartment was not pleasant from day one, disrespected by the security guard. Didn't allow our delivery vehicle to come in because we had a lot of vehicles parked in there already. What's so surprising is that we were never advised that certain vehicles will be prohibited from entering the premises. What's shocking I got a call from Lizelle who was ill-mannered about the whole thing. Half of the call interaction she was shouting and told me that it was my responsibility to ask regarding the parking. Funny enough I had moved from one of their apartments which is literally a street away and according to her the rules were different and it was my responsibility to ask and that was common sense. Shocking response from someone in a management position. One person who deserves a round of applause is Dina, thank you for remaining professional and for being helpful throughout the whole process. Logged a complaint with them but they choose to defend their people and the security guard...clearly this says a lot about the treatment towards their tenants. There was an issue regarding noise levels which was addressed by their *********** manager who resides in the premises and we were given notice to evict the premises by the 28th of February. I called the offices requesting for the signed lease, full report on the noise levels as well issue of warning as they advised that it was issued as I wanted to escalate the matter with the housing and rental tribunal as well as the ombudsman, later on the day they changed the letter to final warning instead of notice to evict. These people are ***********, ****** and lack knowledge of customer experience. I'm not expecting any outcome in this post but people need to know what Zelri is all about. Bull**** company, they should probably invest in a course for customer experience it's called circle and square, judging from the complaints on this website, yal are ****. We are now being watched like a hawk by the security and the wife's manager who does not even work for zelri. My nephew was washing our cars and he was using the outside tap to our surprise the wife's manager instructed the *********** security guard to close the water because it is owned by the building, according to what I'm aware of we pay for hot water only. We have been painted as bad people to everyone in the premises, it's not pleasant staying in these premises. Patiently waiting for our lease ro finish!