Bad service, money first

Zelri has no care of their tenants at all. I was delayed to sign a contract after I have made a full payment of their deposit on the 28th March 18 and the contract stipulated that my agreement with them and my commencement to move in to the property is on the 29th March and the contract was signed on the 12th April, moved in the property on the 1st May 18. They delayed with my contract and are not easily reachable. The place is dirty, the carpets are full of dust, the windows are filthy and the stove is falling apart and I raised the stove issue with them till today as I have moved in it was never tested and checked based on the complaint I raised. but yet I got billed before I could move in. And I know when I move out, they will be counting the faults that came with the property before I moved in so that I can lose my deposit. This company has no direction, you can try to make contact with them and you won't get hold of the person who dealt with you from day 1 till you make such payment. Today, I'm told of bad record but I am not treated like a client that is bringing money to them till I decide to terminate the contract. To date, I am still waiting for their feedback with my query.