Bad service

It is almost 5 weeks following up on our deposit that is due to us.I served a notice in time, I had to go extra mile to arrange out inspection and I was advised that the process will take 14 days to get refund, but to this day nothing has been done. No response what so ever from: Chantal Snijders Arline Vosloo Sharine Van Deventer Marle Van Biljon