Zeeva - poor customer service

<p>i had contacted Zeeva Debt Review, for some assistance in my financial being. the lady who assisted me was verry helpful and kind at first, sent me docunents and explained a few things to me answered the questions i asked her, now the story begins when i need to cancell my debits.... firstly she told me to open a new bank account and reason for that was so that i do not get double debited just incase my creditors decide to debit me, so unfortunatly i could not open this new bank account since my employer said it was too late in the month to open a new bank account, and i then called my bank to cancell these debits, one of the departments in the bank gave me a form to fill and send back to them, so i did and the other department i was that my debt counselor is supose to be cancelling my debits for me i should not be doing it myself so then i called this lady and she told me the form my bank is looking for is one of the attachements she sent me, i filled it in and sent it to her and mind you she did not tell me that i had to send the debit canceletion by when or any information like that, so i am under the impression that this can be done anytime, so i send this form to her on 24 may and she sends it through to my bank on the same day and i later asked her is everything done and is the debit canceled and she said she sent everything through and i noticed that she did not want to confiirm cancelletion just incacse it comes back to bite her, oryt so the 25 May debits go off and i call my bank and i was advise that my debt counsellor should be incact with them and tey will also try to conatct her because Debt reviews know that these documnets should be sent 7 days prior to the debit going off, but no this lady never told me such and now she is just pulling her feet, i do not get feedback from her as to when am i getting this refund and when ever i contact the bak they tell me they cannot get hold of her and they are still awaiting communication from her and whenever i get hold of her she will tell me these things take time but now my point is yes things take time if a person does not want to do their job..... what is so hard in sending relevent communication, contacting the bak and letting me know the updates of the issue and she tells me they do not have to update the client on everything that is going on i must not rush these things take time and it will get sorted out, but now im asking when because this is day 6 now i cannot do a thing, so many things/commitnets are not paid for my life is practicly on hold because of theis whole debacle abd looks like this firm does not care at all because it lookes like nothing is being done here. how do you stay for 6 days without you salary and put your life on hold for 6 days just because somebody does not wnat to do their work. with this whole thing going on i cannot even pay for Zeeva.</p>