SM
Selina M
1 reviews | Active since Aug 2017
31 Oct 2017, 14:24
Misinformed
I recently app**** for a debt review, however, my debt cancellation application had not gone through, then Zeeva debited my account with the agreed installment before the application was complete. Then they asked me to go to my bank to stop the debit order that's already out. When I asked on why is it that my creditors are still debiting from my account, I was told the application is not complete, but I can reverse their debit order but I must know I will be in arrears with them. I went to them to get myself out of debt, they are getting me into more debt. Please help, my vehicle debit order is going off tomorrow and will not even have money to come to work. When you are busy applying they do not explain this to you. They don't even sound helpful. Please help. I sent the lady called Nannelle plenty of emails and she said she did not receive them.
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Zeeva's replyOfficial
02 Nov 2017, 08:46Manku Sellina Molefe
ID: *** (Our ref)
Residential address;
1771 Naledi extention
Leping street
Naledi
1861
Employer Physical address;
Building 2 Crossway
Office Park
Centurion
0157
Good day,
As telephonically discussed with Anzele from our offices earlier today.
We strongly advise our client’s to open a new bank account to prevent money grabbing.
Unfortunately this occurred because you were not able to provide us with new banking details.
As agreed you may reverse the debt review debit order and provide us with your bank statement for our records to indicate that your creditors deducted their monthly instalments from your account.
Your payments therefore will not reflect in arrears with us.
We apologise for any inconvenience caused please be assured that we have your best interest at heart.
Anzele will again be in contact with you regarding the banking details and debit order cancellations.
I trust you will find the above in order.
Kind regards,
Heidi Bekker
Quality Assurance & Compliance Officer
Best regards,
Zeeva's reply02 Nov 2017, 08:46
Official
Manku Sellina Molefe
ID: *** (Our ref)
Residential address;
1771 Naledi extention
Leping street
Naledi
1861
Employer Physical address;
Building 2 Crossway
Office Park
Centurion
0157
Good day,
As telephonically discussed with Anzele from our offices earlier today.
We strongly advise our client’s to open a new bank account to prevent money grabbing.
Unfortunately this occurred because you were not able to provide us with new banking details.
As agreed you may reverse the debt review debit order and provide us with your bank statement for our records to indicate that your creditors deducted their monthly instalments from your account.
Your payments therefore will not reflect in arrears with us.
We apologise for any inconvenience caused please be assured that we have your best interest at heart.
Anzele will again be in contact with you regarding the banking details and debit order cancellations.
I trust you will find the above in order.
Kind regards,
Heidi Bekker
Quality Assurance & Compliance Officer
Best regards,