Completely Pathetic

Bought a car that was advertised as perfect, got the car with dents and chipped windshield and who knows what else. After discussing this with Gail and Tom Burke, the car was fetched and promised to be fixed the next day as I need the car for work (That was Monday), it is now Wednesday and every day that pass the car will be delivered the next day (Tuesday they said Wednesday, Wednesday they say Thursday), I am in the process of losing my work because of this and they just don't care. I have asked for a alternative car to use in the meantime and Tom Burke just does not answer my emails.