Zebula Golf Estate and Spa poor service

It was my 40th birthday on the 22nd of October 2021. My husband booked a weekend away for the family to celebrate my 40th birthday at Zebula Golf Estate and Spa, house 159, we arrived there on the 22nd of October around 17h00, there was no one to check in with us at the house to confirm what is in place at the house, we first had to look for the bedroom keys. We called the reception about 3 times until my nephew found the keys

23rd of October - My Father in law woke up around 6a.m. wanted to take a shower, the water was cold, he checked the main switch and the geyser switch was up, he called the reception for assistance, he turned off all the switches and pushed them up 1 by one to check if one of the switches have a problem, no one came until my husband woke up at 8h00 to go fetch someone to assist. The two gentlemen came and they worked at the pool switch outside and fixed the issue

No one came to clean the house all the time we were there

24 October 2021- All of us woke up early, again no electricity when we woke up, nonetheless we all prepared for checkout. They were supposed to send someone to check out with us and go through everything. We drove to reception and asked if someone will accompany us to checkout, my husband and his father were sent to the house to wait as they were to send someone to check, they waited for 15minutes no one came, they went back to reception and they were told the person was not at work since it was a Sunday

3 days later we were expecting the R3000 deposit to be deposited back but we were told we broke the geyser element therefore we will not be receiving the money only after calling in to check when the money will be deposited

We have been querying the issue since last year October with no proper feedback, we are being sent from pillar to post.

We didn't expect such treatment at all as we paid a fair amount of money for at least a fair treatment