NH
Not H
1 reviews | Active since Oct 2023
16 Oct 2023, 18:16
Zebula Deposit Refund Nightmare
Its bad enough that I had to cut my trip short due to no power and no water issues but now deposit refund has not been forthcoming I was told their Refunds team only work on Thursdays and that was last communication as all correspondence is being ignored since then. Very dissapointing as the place has potential to be great. I was tempted initially to go back and experience it fully but this bad experience of my deposit refund has put me off completely. Please process my refund Zebula. Its almost a month now since I was there.
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Zebula Golf Estate and Spa's replyOfficial
18 Oct 2023, 07:39Thank you for reaching out and sharing your concerns regarding the delay in your deposit refund from your recent stay at Zebula. I sincerely apologize for the inconvenience you have experienced, as well as the disappointment you've felt from the disruptions during your trip.
I want to assure you that we take such feedback seriously. I have escalated your complaint to our management team to ensure that the matter is addressed promptly. We understand that timely communication and action are essential, and it's disappointing to hear that we have not met your expectations.
Zebula prides itself on providing quality experiences for our guests, and we sincerely regret that your experience has been less than satisfactory. Our goal is to rectify this situation as quickly as possible and rebuild the trust you've placed in us.
You should expect to hear from our management or refunds team within the next 24-48 hours. If you do not, please do not hesitate to get in touch directly, and I will personally ensure that your concerns are addressed.
Again, my sincerest apologies for the inconvenience and thank you for bringing this to our attention. We hope to resolve this swiftly and regain your confidence in our establishment.
Warm regards,
Zebula Golf Estate and Spa's reply18 Oct 2023, 07:39
Official
Thank you for reaching out and sharing your concerns regarding the delay in your deposit refund from your recent stay at Zebula. I sincerely apologize for the inconvenience you have experienced, as well as the disappointment you've felt from the disruptions during your trip.
I want to assure you that we take such feedback seriously. I have escalated your complaint to our management team to ensure that the matter is addressed promptly. We understand that timely communication and action are essential, and it's disappointing to hear that we have not met your expectations.
Zebula prides itself on providing quality experiences for our guests, and we sincerely regret that your experience has been less than satisfactory. Our goal is to rectify this situation as quickly as possible and rebuild the trust you've placed in us.
You should expect to hear from our management or refunds team within the next 24-48 hours. If you do not, please do not hesitate to get in touch directly, and I will personally ensure that your concerns are addressed.
Again, my sincerest apologies for the inconvenience and thank you for bringing this to our attention. We hope to resolve this swiftly and regain your confidence in our establishment.
Warm regards,