Unsatifactory Customer service

On 26 September 2015 around 12:00pm, me and my family went to the Adventure center to book for activities. At first we were told that the activity we wanted (Cheetah interaction) has already passed and will not be happening again for the day. We nagged and pleaded till we were informed that they have managed to arrange a viewing for us by a very unimpressed-looking Manager. <br> <br> We paid the required amount and completed all the forms and handed them to her thereafter she informed us of the indemnity clause and also that we will be receiving photos, one that day and the rest via email.<br> <br> 2 weeks after all of this, i contact the Adventure center to inquire about the pictures and i was requested to send an email with a description of my attire and a picture so that they can identify me. i sent i also requesting for the rest of my family's pictures and i was promised that they will be sent soon.<br> <br> a week o so after that, i call again and i'm told the same story. I resent the email and picture again and was promised once again to receive them soon.<br> <br> Till today, i haven't received anything and i'm not prepared to call again and be **** to. I'm very disappointed!!<br> <br>