Terrible Service and false advertising

1. Bad service - - Burnt food. The chicken meal I had on Friday 10th February at the terrace restaurant “chicken fantastic” was far from fantastic, it was burnt. - Not booked for the game drive. The lady that books the game drives firstly was rude. I stood at the front desk for 5 minutes and had to ask her to give me service. When she did serve me, I left under the impression that she made the booking only to my surprise on Sunday morning that she had not. - No follow up from management. I made a complaint at reception on Saturday morning before breakfast at 10:00 am with the receptionist. I asked to change houses or alternatively get rooms in the hotel. I was even willing to pay a little bit more if I had to. She advised me that she would inform the manager and the manager would contact me. No one contacted me on Saturday. - No housekeeping. No house keeper came to clean the house (139) on Saturday 11th February. - The assistant manager (cannot remember her name) showed no urgency in trying to address my concerns. I was told “I can’t help you. I have to ask my other managers who are in a meeting. I don’t know when the meeting will end”. I left Zebula at 12:00 on Sunday 12th Feb 2023 and have not heard back from anyone since.

2. False advertising

On their website this is what they write: “Splendid views BARRO Enjoy breath taking views while you take a swim. This fully equipped home has everything you need for the perfect stay.“ for house 139.

The house 139 is below any holiday standard and is no where close to the pictures that are on your website.

This is what I got, far from a perfect stay: - the pool was not cleaned - the boma area was not cleaned - the gas braai was not working - there was mould in 2 of the showers. Mould is a serious health risk. I have little children. - the blinds were broken in the living area and the upstairs bedrooms -some of the walls were cracked and had damp - the oven internal mechanism was broken - the microwave external feature was broken

To top it off, my 3 year old got bitten by bed bugs on the Friday night we arrived and had an allergic reaction on Saturday and Sunday.

Due to the above, my family and I did not have a great stay at Zebula Golf Estate. Our experience was underwhelming.