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Lesiba L
1 reviews | Active since Dec 2016
28 Dec 2021, 15:29
**** service at Zebula
After spending so much money to book this place and we had to live with the ****py service from the moment we arrived. First they wanted to down grade us to a junior suite because even after receiving our payment they failed to confirm our booking. The ****roaches we found, in our bed mind you, and ants crawling all over you while you sleep just made things worse. Then there is the service at the main restuarant, you literally need to beg for service here, you walk in, sit down, then need to start begging for a waiter to assist you, as if things can't get any worse, they then disappear until who knows when. Definitely not coming back to this place. For the amount of money we pay, this is unnecceptable
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Replies (4)LL
Lesiba L's updateReviewer Update
28 Dec 2021, 15:35Also, taking note of the false advertising. On the website accommodation includes breakfast, the you get here and it's a different story haha still waiting for them to get back to us regarding that even now.
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Lesiba L's update28 Dec 2021, 15:35
Reviewer Update
Also, taking note of the false advertising. On the website accommodation includes breakfast, the you get here and it's a different story haha still waiting for them to get back to us regarding that even now.
Zebula Golf Estate and Spa's replyOfficial
29 Dec 2021, 06:53Let's start with apologizing for the service you have received, this is not how we treat our valuable guests. Can you please provide us with a booking number so that we can investigate why you did not receive a pre-booking form? Being out in the Bushveld means that at times you will have to deal with a range of flying insects and more, add to this the Level 6 rain we experienced and the bugs are going to find cover, this is how nature works. We are sorry to hear that the service at the main restaurant is not to your satisfaction and have shared your feedback with the relevant manager to address
Zebula Golf Estate and Spa's reply29 Dec 2021, 06:53
Official
Let's start with apologizing for the service you have received, this is not how we treat our valuable guests. Can you please provide us with a booking number so that we can investigate why you did not receive a pre-booking form? Being out in the Bushveld means that at times you will have to deal with a range of flying insects and more, add to this the Level 6 rain we experienced and the bugs are going to find cover, this is how nature works. We are sorry to hear that the service at the main restaurant is not to your satisfaction and have shared your feedback with the relevant manager to address
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Lesiba L's updateReviewer Update
29 Dec 2021, 08:21Booking:WB920
LL
Lesiba L's update29 Dec 2021, 08:21
Reviewer Update
Booking:WB920
Zebula Golf Estate and Spa's replyOfficial
31 Dec 2021, 08:47Thank You I have request Reservations to provide me with a report
Zebula Golf Estate and Spa's reply31 Dec 2021, 08:47
Official
Thank You I have request Reservations to provide me with a report