Poor work ethic an customer service

On arrival at Zebula everything seemed fine till that evening when my family members went to shower, both bathrooms in the outdoor cottages did not have hot water and the shower and basin in main house were blocked. The next morning I alerted housekeeping who assured me this and few minor other issues would be resolved. A plumber was sent to the house on his arrival he expected me to run-around and supply him with buckets and brooms . The 1 bathroom was fixed and he left leaving the other 2 bathrooms unattended and a mess with a ladder and buckets of water. After again alerting management and throwing a tantrum as no 1 was able to bath in 2days the matter was resolved at 10pm that night. management apologised and offered me a 10% discount on my stay. It is nearly a month and 2 emails later ,one providing my banking details for the meagre refund promised and another to the marketing assistant and i have yet to receive any feedback or the promised refund! To add to my disappointment my nephew and niece who have recently taken up Golf were insulted and requested to leave the golf course not by guests who were helping them improve their game but by a staff member<br>