1 reviews | Active since Aug 2012
Poor site Number 46
Good day,
I trust this mail finds you well.
I wish I was writing this mail to say that I enjoyed my stay at Zebula, however that is not the case. I am extremely unhappy at the quality of the house, Site 46.
Below is all my correspondence with the hotel regarding my booking, we can see the number of persons we had booked for. Therefore I cannot understand why someone did not mentioned the issue with the sleeping arrangements and the number of people. Then on trying to contact your staff to make an arrangement we were pushed from pillar to post, with no result.
On arriving we had planned to make dinner, which only required heating. On trying to have dinner we discovered that the oven did not work!
We spoke to the house keeper on Saturday and ask if an arrangement could be made for additional bedding, we got a favourable response. On returning to the unit in the late afternoon, we discovered that no such plan had been made.
To list the issues: 1) The oven, mentioned above 2) Baths leak 3) Taps are broken 4) Stack doors to braai area jammed 5) Hand shower broken 6) Toilet broken 7) DSTV stopped working
The most disappointing thing about the whole matter, I arrange this break away for friends and their family. The weekend was a complete embarrassment to me.
I am 100 percentage sure that thing will transpire from this mail, I can say this with cer*****y as on checking out I left my details for management to contact me and to date nothing.
Disappointed.
I understand your disappointment when you where pushed from pillar to post. We let you down in that regard and for that, I am sorry.
We take full responsibility for the maintenance that was not done, we do require our maintenance staff to inspect all houses, however in this case, clearly this was not followed closely.
We are also disappointed that you were let down by our Maintenance and Housekeeping Teams. Please be assured that this type of situation will never happen again. We have put new procedures in place, that will ensure that our guests expectations are met.
It is very important to us that our guests are always provided with accommodation that they expect. We value our customers and understand how important it is to offer exceptional service.
I would like to thank you for bringing the maintenance and housekeeping issues to our attention. It will help us improve our operations and services.
I understand your disappointment when you where pushed from pillar to post. We let you down in that regard and for that, I am sorry.
We take full responsibility for the maintenance that was not done, we do require our maintenance staff to inspect all houses, however in this case, clearly this was not followed closely.
We are also disappointed that you were let down by our Maintenance and Housekeeping Teams. Please be assured that this type of situation will never happen again. We have put new procedures in place, that will ensure that our guests expectations are met.
It is very important to us that our guests are always provided with accommodation that they expect. We value our customers and understand how important it is to offer exceptional service.
I would like to thank you for bringing the maintenance and housekeeping issues to our attention. It will help us improve our operations and services.