Overcharging for Treatment

On 27 August 2022, I was OVERCHARGED for my SPA treatment, at Zebula Lodge: Protea Hotel. No managers were available. I submitted my dispute in writing and a Ms Rihhanna (PRO) telephonically contacted me on 31 August 2022 and advised that a REFUND will be processed and should be in my account within 10 working days. I resubmitted my dispute and was advised that it was by the accounts division who will be doing the REFUND. Its 2 months now and I haven’t received my REFUND as promised. Tried calling and no one answers and they also do not acknowledge the emails. Such practice is regarded UNPROFESSIONAL, THEFT under false pretence, untrustworthiness and ********* standard’s.