Horrid Expierence

To Whom It May Concern

RE : Accommodation Site 82A&B – Moved to 150

The Nordengen original booking was 82A & B from 3rd Jan to 7th Jan 2019.

Zebula reservations office made some mistake and we had to move to unit 150 on Sunday afternoon. I have to say this was handled so unprofessionally. The staff where ill informed, they where unorganized and we had come to the club house, complete new forms again, fetch the keys and made to wait at reception for nearly an hour when the error was Zebula’ s ?!

My Husband and I have been coming to Zebula for over 10 years and we are custom to professional and friendly staff and a houses that has been cleaned properly.

I was extremely disappointed as both units (82A & B) where not cleaned to the Zebula standard.

Since the whole place was disgusting, bathrooms not cleaned properly, toilet seats stained, cupboards sticky cause they so dirty, cutlery chipped, due to the fact it was a private home, I did not take pictures and it was decided that we must only stay in Zebula houses, not realizing that the situation was going to be much worse in the Zebula houses.

I understand that things get old and need to be fixed and replaced but there is no excuse for dirty!

• Pots where dirty, I had to wash them so we could cook ! • Cupboards where dirty • Walls where filthy • Bathroom was filthy, hair and stains • Soap dishes dirty from the pervious family • Tiles cracked in the bar area • Chairs tatty and dirty • Outside never cleaned and swept • Linen cupboard is disgusting • Cutlery chipped • The condition of the equipment supp**** in the kitchen was beyond anything I could explain

I could list a number of other disgusting items that we found, like in the cottage, towels with blood stains on etc.

This situation was not only humiliating but made the stay extremely unpleasant and my poor mother-in-law whom is over 82 years old, fly in from Durban to spend time with her family, she was so very disappointed that the trip was ruined.

This was the worst holiday that my family has ever experienced!

Zebulas advertises itself as 4 star resort, beyond shocking, I have been in 3 star hotels that would put your resort to shame on the level of cleanliness, friendly staff and professionalism that we experienced over the few days.