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Kopano K

1 reviews | Active since Oct 2021

01 Nov 2022, 14:46

********** place, run by ********

DO NOT WASTE YOUR TIME OR MONEY ON THIS PLACE!!!

My mother and I booked at Zebula for 1 night via Booking.com. I had to pay a R3,000 breakage fee which they said would be refunded in 14 days and I’m still waiting for my money back! We arrived at the location and found that we were actually not booked into a self catering house and were requested to stay in the hotel which we refused. After a 2 minute conversation with her manager, the receptionist put us in This horrible chalet with old fashioned furniture and certainly no items that warranted a R3,000 deposit. There was no electricity throughout the whole stay and when we called the reception and security to find out what was happening, the numbers they were engaged. We went to have dinner at the restaurant and the food was disgusting and overpriced, the wine was aged and did not have the same taste for the brand. This place is absolutely terrible, stay away

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Replies (1)
Zebula Golf Estate and Spa
Zebula Golf Estate and Spa's reply01 Nov 2022, 15:19
Official
Hi, your breakage deposit was paid on 20 October, and as you stated, the refund would be made in 14 days. At this stage, we are not yet at day 14. We are sorry you did not like the chalet. You could have asked for a different one at any time. As you know, we are currently experiencing unprecedented load shedding in the country, and we are at the mercy of ESKOM. We are sorry you found the food to be expensive but transporting produce over vast distances has become costly due to escalating fuel prices. Wine is not sold in opened bottles and upon opening it at your table you do get the opportunity to taste to ensure it  is to your liking.