Don't go to Zebula

Item: Zebula Golf Estate and Spa
Rating: 1
Author: Johan F

We had a booking at Zebula lodge for this week. When we got there at 14:00, we checked in and decided to go for lunch to wait for the rain to calm down. At 16:00 we decided to go to our rooms. When we got there the rooms were still not ready. We then went back to reception, I asked for the GM or housekeeping manager. Neither was available. After about half an hour we went back and one of our 2 rooms were ready.

The other room still not cleaned. Then we saw the roof was also leaking and there was no electricity. I then went back to reception and demanded to speak to the GM and eventually he got there. I told him how disgusted I was that the rooms weren't ready. He just said that's your opinion. He doesn't care about his guests at all. I said well then I want a refund and checked out immediately. He didn't care at all. That was my 1st and last time there.

Helpful (0)

Replies (1)

Zebula Golf Estate and Spa's replyOfficial

28 Dec 2021, 11:22

We had an unprecedented Level 6 weather event on your arrival, with severe flooding affecting the whole estate and its operations (actually the whole country) This resulted in cleaning services being delayed and because your unit has a thatched roof - leaks will happen when having to deal with a rain of that nature. NOt once did you take this into consideration even after being informed that the GM was digging trenches to prevent more flooding? When the GM arrived you would not listen to reason would not accept that the rain was causing havoc all over. In hindsight, we hope you will accept that the whole region dealt with an exceptional weather situation, resulting in unexpected delays

Zebula Golf Estate and Spa's reply28 Dec 2021, 11:22

Official