Breakage deposit and poor service

We visited Zebula on the 29th Of July 2022 and checked out on the 31st of July 2022. We were made to pay a breakage deposit which we had no issue with.

We checked out on time and the receptionist said they will check the house first and should there be an issue they will call us of which they never called so everything was found to be in order (an certain that everything was in order as we did not break or take anything) the receptionist said the money will be refunded within 5 working days so payment was supposed to have reflected on the 5th of August and it did not.

I sent them an email and all they said they will get back to me as to when the money will be paid back. As of today I have not received my money and have not received the feedback they promised to give me back. My consumer rights have been violated

What is worse is that one of the rooms was not clean and we reported this to reception and they didn't bother assisting us

We had one room whereby the bed was noisy and uncomfortable and we reported this as well but nothing was done