Bad service - Arrogant Management

I recently had the unfortunate experience of staying at Zebula Golf Estate and Spa, and I must say that the service provided fell far below the expectations of a supposedly 4 to 5-star establishment.We booked for the weekend of the 22nd Sept till the 25th but left on the 24th.

Upon arrival staff was slow but friendly everything was explained to us in detail and if we need anything to use the phone inside the room to call the front desk.

First expression room was neat and tidy but the phone was not working we noticed that even though we paid for 3 people that there was only 2 towels and 2 cups that forced us to call from our cell phones the front desk having a hard time getting through. Eventually we did they said it will be sorted.

The phone was taken out upon the next day of cleaning we were told they will replace it never HAPPENED. All the drinks they serve was warm the coke in the can the soda water the beer i was like you cater for guests should you not be prepared?? This was friday afternoon 17h00. The pool next to our accommodation was dirty was not cleaned in some time we were told by the staff there it seems they were almost proud of it but friendly.

Intermittent power outages in the room from 1h00 in the morning on the 23rd and the next day as well. Dstv decoder in the room works when it wants to wanted to watch the rugby Sat kept on having signal interruption ended up watching on my tablet instead. Guest wifi kicks you off every now and again or the signal just disappears. We decided to try some of the activities they advertised on the website like horseback riding at the front desk we were told nope no horses for the weekend maybe Monday.

Why do you advertise if it is not available one of the reasons we picked Zebula in the first place. We asked if they had quad bike trips available for Saturday the 23rd they had no open slots so i decided to treat my wife and daughter to a couple of spa treatments. My wife asked at the front desk if there was maybe a opening the for the quads on the 24th and they said yes but only at 16h30 my wife paid.

Let me just say the food is not great i tried a couple different meals. Service is terrible and it is not that busy where i can understand there is a reason for it but i would say only lack of training. Staff was most of the time friendly i am a business owner and know this is just poor and lack of management on the floor. Breakfast the 24th was cold power outage when we wanted to dish up at 9h30 some of the food was finished already. After a cold breakfast we went to our room the power was out I told my wife i dont want to be here anymore i would rather go home. So i went to the front desk and asked for my money back the booking we made for the quads that afternoon the 24th. Firstly the lady in front tried to convince me to try another activity i said no thanks give back my money R1300 +- i am leaving in the next 30min. I was then told ok we will pay back the money no problem but this will only be on Thursday i said i am happy with that and they made me complete a form with my banking details i took a picture of the form just in case........ Now keep in mind i am not asking my money back for the hotel booking as we booked till the 25th just the money we paid for the quad biking. Upon leaving my wife got a call saying that management are not willing to pay back my money for the quad biking.

Well i am very disappointed myself and my colleagues booked a weekend away in October for ARB which i will definitely cancel it is astounding to me that companies still think they can do what they want to and try and bully their customers and still stay profitable in this day and age. I will also lodge a complaint at the NCC if they wont pay my money's and if that does not get enough attention i will take legal action.

Stay away i promise you go somewhere else there are way better places you can take your family dont waste you money they are not worth a cent of your hard earned money.