Bad experience!

Good day

The way you treated us and handled all the issues we have raised has been entirely disappointing .

We paid a R8000 deposit, which was expected to be paid back within 7 days , you took a whole month after us begging and totally ignoring our requests for assistance with all the things we forgot.

Now you have the audacity to pay back R3600 ! How do you justify this? No email to discuss and advise how you got to that amount! Is this how you treat your customers!

How do you explain the R4600 that we did not get back we don’t even know what this relates to, no list not discussion!

Please advise also I need to escalate please advise which senior person I can speak to cause this utterly unacceptable!

Regards

Lindi